Customer Support and Sales Terms

Updated Dec 6, 2024

1. Customer Service Commitment

At Herbal Goodness, we are dedicated to delivering an exceptional customer experience. Our commitment includes:

• Communication: Customers can reach us via email, phone, or live chat for inquiries, support, or feedback.
• Feedback & Resolution: We value your input and aim to resolve concerns promptly to ensure your satisfaction and trust.

2. Sales Terms

All sales of Herbal Goodness products adhere to the following conditions:

• Pricing: Prices are listed in U.S. dollars and may include promotions or bulk purchase discounts. Prices are subject to change without prior notice.
• Orders: Orders are confirmed upon full payment. Additional terms may apply for custom or wholesale orders.  To view your orders or update your information log into your account. 
• Payment Methods: We accept major credit cards (Visa, MasterCard, American Express, Discover) PayPal, Google Wallet)and other payment methods available at checkout. You do not need to leave our website for this. The payment process is seemless.
• Guarantee: We offer 30 day no risk money back guarantee for all our products.

3. Business Development Agreements

For collaborations, partnerships, and wholesale arrangements:

• Partnership Proposals: Submit all partnership requests through our business development team for evaluation.
• Terms of Collaboration: Agreements must be documented and mutually approved before the partnership begins.
• Wholesale Pricing: Bulk pricing and conditions are detailed in separate agreements provided upon request.

4. Shipping and Fulfillment

We strive to provide efficient and timely shipping:

• Shipping Policy: Orders are processed within 1–2 business days. Delivery times depend on the destination and shipping method.
• Business Accounts: Wholesale and partner orders are shipped per the terms outlined in specific agreements.
• Delays: Herbal Goodness is not liable for delays caused by carriers or customs.
• Chargeback Policy: While we do not currently insure against transit damage, we will evaluate ways to address product damage claims, including chargeback options for carrier-related issues.

5. Returns and Refunds

We are committed to customer satisfaction and offer a transparent return policy:

• Eligibility: Products must be unused, unopened, and in their original condition to qualify for a return within 30 days of purchase.
• Process: Contact customer service to obtain a return authorization before shipping the item back.
• Refunds: Refunds are issued upon receipt and inspection of the returned item. Processing may take 7–10 business days.

6. Business Development Product Samples and Trials

For potential business partners exploring collaborations:

• Samples: Complimentary product samples may be provided. Applicable shipping costs will be communicated upfront.
• Evaluation Period: Feedback from businesses receiving product samples is expected within the agreed timeframe.

7. Sales & Marketing Collaborations

We welcome collaborative marketing efforts that align with our mission:

• Affiliate Programs: Affiliates earn commissions by promoting Herbal Goodness products through approved channels.
• Co-Branding: Joint marketing and branding efforts must follow Herbal Goodness branding guidelines.
• Promotions: All shared promotional campaigns require pre-approval by Herbal Goodness.

8. Intellectual Property & Branding

All content, product names, logos, and branding elements are owned by Herbal Goodness.

• Use of our intellectual property requires prior written approval.

9. Governing Law and Disputes

• These terms are governed by the laws of the State of Texas, United States.
• Disputes will be resolved amicably or through appropriate legal channels in McKinney, Texas.

10. Updates to Terms and Conditions

Herbal Goodness reserves the right to update these terms at any time.

• Customers and business partners will be notified of significant changes promptly.

We are here to answer any questions you may have. Browse our FAQ page first and if you still need to contact us, call us at 1.800.820.4829 or  click here to email us.